Privacy Policy

General

As the operator of this website and as a company, we come into contact with your personal data. This refers to all data that tells something about you and with which you can be identified. In this data protection declaration, we would like to explain to you how, for what purpose, and on what legal basis we process your data.

The party responsible for the data processing on this website and in our company is:

True West IT Services GmbH

Schmiedegasse 24a

41836 Hückehoven

Phone: +49 2433 5253130

Email: [email protected]

General Information

SSL or TLS EncryptionIf you enter your data on websites, place online orders or send emails over the Internet, you must always expect that unauthorized third parties may access your data. There is no complete protection against such access. However, we do everything we can to protect your data in the best possible way and close security gaps, as far as we can.A major protective mechanism is the SSL or TLS encryption of our website, which ensures that the data you transmit to us cannot be read by third parties. You can recognize the encryption by the lock icon in front of the entered Internet address in your browser and by the fact that our Internet address starts with https:// and not with http://.

How long do we store your data?

At some points in this data protection declaration, we inform you about how long we or the companies that process your data on our behalf store your data. If such a specification is missing, we store your data until the purpose of data processing ceases to apply, you object to the data processing, or you withdraw your consent to the data processing.

In the event of an objection or withdrawal, we may continue to process your data if at least one of the following conditions applies:

  • We have compelling legitimate reasons for continuing the data processing that override your interests, rights, and freedoms (only applicable if the objection is against the data processing; if the objection is against direct marketing, we cannot present any legitimate reasons).

  • The data processing is necessary to assert, exercise, or defend legal claims (does not apply if your objection is against direct marketing).

  • We are legally obligated to retain your data.

In this case, we will delete your data as soon as the condition(s) cease to apply.

Data Transfer to the USAWe also use tools from companies on our website that transmit and store your data in the USA and possibly further process it. The European Commission has adopted a decision of adequacy regarding the EU-U.S. data protection framework. This establishes that the USA provides an adequate level of protection for personal data from the EU that is transferred to U.S. companies. This decision is based on new guarantees and measures introduced by the USA to meet data protection requirements. The adequacy decision includes, among other things, restrictions and guarantees regarding U.S. intelligence access to the data. Binding guarantees have been introduced to limit U.S. intelligence agencies' access to the necessary and proportionate extent to protect national security. Additionally, enhanced oversight has been established over the activities of U.S. intelligence agencies to ensure compliance with restrictions on surveillance activities. An independent legal remedy has also been established to address and resolve complaints from European citizens regarding access to their data. The EU-U.S. data protection framework allows European companies to transfer data to certified U.S. companies without needing to introduce additional data protection guarantees. You can view a list of all certified companies at the following link: https://www.dataprivacyframework.gov/s/participant-search A change in the decision of the European Commission cannot be ruled out.

Your Rights

Objection to Data Processing

IF YOU READ IN THIS DATA PROTECTION DECLARATION THAT WE HAVE LEGITIMATE INTERESTS FOR THE PROCESSING OF YOUR DATA AND THEREFORE RELY ON ART. 6 PARA. 1 SENTENCE 1 LIT. F) GDPR, YOU HAVE THE RIGHT TO OBJECT UNDER ART. 21 GDPR. THIS ALSO APPLIES TO PROFILING THAT IS CARRIED OUT BASED ON THE NAMED PROVISION. THE CONDITION IS THAT YOU PROVIDE REASONS FOR THE OBJECTION THAT ARISE FROM YOUR PARTICULAR SITUATION. NO JUSTIFICATION IS REQUIRED IF THE OBJECTION RELATES TO THE USE OF YOUR DATA FOR DIRECT MARKETING.

THE EFFECT OF THE OBJECTION IS THAT WE MAY NO LONGER PROCESS YOUR DATA. THIS DOES NOT APPLY IF ONE OF THE FOLLOWING CONDITIONS APPLIES:

  • WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS.

  • THE PROCESSING IS NECESSARY FOR THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

THE EXCEPTIONS DO NOT APPLY IF YOUR OBJECTION IS AGAINST DIRECT MARKETING OR RELATED PROFILING.

Further Rights

Withdrawal of Your Consent to Data Processing

Many data processing operations are carried out based on your consent. You give this by, for example, checking a corresponding box on online forms before submitting the form or by allowing certain cookies when you visit our website. You can withdraw your consent at any time without providing reasons (Art. 7 para. 3 GDPR). From the time of withdrawal, we may no longer process your data. The only exception: We are legally obligated to retain the data for a certain period. Such retention periods exist particularly in tax and commercial law.

Right to Complain to the Supervisory Authority

If you believe we are violating the General Data Protection Regulation (GDPR), you have the right to complain to a supervisory authority under Art. 77 GDPR. You can contact a supervisory authority in the member state of your residence, your workplace, or the place where the alleged violation occurred. The right to complain exists in addition to administrative or judicial legal remedies.

Right to Data Portability

Data that we automatically process based on your consent or in fulfillment of a contract must be provided to you or a third party in a common machine-readable format if you request it. We can only transfer the data to another controller as far as technically possible.

Right to Information, Deletion, and Rectification of Data

You have the right under Art. 15 GDPR to receive information free of charge about what personal data we have stored about you, where the data comes from, to whom we transmit the data, and for what purpose it is stored. If the data is incorrect, you have a right to rectification (Art. 16 GDPR); under the conditions of Art. 17 GDPR, you may request that we delete the data.

Right to Restrict Processing

In certain situations, you can request under Art. 18 GDPR that we restrict the processing of your data. Then, the data may only be processed in the following ways - except for storage:

  • with your consent

  • to assert, exercise, or defend legal claims

  • to protect the rights of another natural or legal person

  • for reasons of important public interest of the European Union or a member state

The right to restrict processing applies in the following situations:

  • You have disputed the accuracy of your personal data stored with us, and we need time to verify this. Here, the right exists for the duration of the examination.

  • The processing of your personal data is unlawful or was unlawful in the past. Here the right exists alternatively to delete the data.

  • We no longer need your personal data, but you need it to assert, defend or enforce legal claims. Here the right exists alternatively to delete the data.

  • You have objected under Art. 21 para. 1 GDPR, and now your and our interests must be weighed against each other. Here the right exists until the result of the balancing is not yet determined.

Hosting and Content Delivery Networks (CDN)
External HostingOur website is hosted on a server of the following internet service provider (hoster):



Framer B.V.Rozengracht 207B1016 Amsterdam, Netherlands
How do we process your data? The host stores all data of our website. This also includes all personal data that is automatically or entered by you. This can include, in particular: your IP address, visited pages, names, contact details, and inquiries, as well as meta and communication data. In data processing, our host complies with our instructions and processes the data only to the extent necessary to fulfill the service obligation to us.On what legal basis do we process your data? Since we address potential customers through our website and maintain contacts with existing customers, data processing by our host serves the initiation and fulfillment of contracts and thus is based on Art. 6 para. 1 lit. b) GDPR. Furthermore, it is our legitimate interest as a company to provide a professional internet offer that meets the necessary requirements for security, speed, and efficiency. To this extent, we also process your data on the basis of Art. 6 para. 1 lit. f) GDPR.

Data Collection on This Website

Use of CookiesOur website places cookies on your device. These are small text files that serve various purposes. Some cookies are technically necessary for the website to function at all (necessary cookies). Others are needed to perform certain actions or features on the site (functional cookies). For example, without cookies, it would not be possible to use the advantages of a shopping cart in an online shop. Other cookies are used to analyze user behavior or to optimize advertising measures. If we use third-party services on our website, e.g., for processing payment transactions, these companies may also leave cookies on your device when you visit the website (so-called third-party cookies).How do we process your data?Session cookies are only stored on your device for the duration of a session. As soon as you close the browser, they disappear automatically. Permanent cookies, on the other hand, remain on your device unless you delete them yourself. This may result in your user behavior being permanently analyzed. You can influence how your browser handles cookies through the settings:Do you want to be informed when cookies are set?Do you want to exclude cookies generally or for certain cases?Do you want cookies to be automatically deleted when closing the browser?If you disable or do not allow cookies, the functionality of the website may be restricted.As far as we use cookies from other companies or for analysis purposes, we will inform you about this in this data protection declaration. We will also request your consent in this regard when you visit our website.On what legal basis do we process your data?We have a legitimate interest in ensuring that our online offerings can be used without technical problems by visitors and that all desired functions are available to them. The storage of necessary and functional cookies on your device is therefore based on Art. 6 para. 1 lit. f) GDPR. All other cookies are set based on Art. 6 para. 1 lit. a) GDPR, provided you give us the corresponding consent. You can withdraw this at any time with effect for the future. If you have consented to the placement of necessary and functional cookies, the storage of these cookies also takes place solely on the basis of your consent.

Server Log Files

Server log files log all requests and accesses to our website and record error messages. They also include personal data, particularly your IP address. However, this is anonymized by the provider after a short time so that we cannot assign the data to your person. The data is transmitted automatically from your browser to our provider.

How do we process your data?

Our provider stores the server log files to track activities on our website and to identify errors. The files contain the following data:

  • Browser type and version

  • Operating system used

  • Referrer-URL

  • Hostname of the accessing computer

  • Time of the server request

  • IP address (if applicable, anonymized)

We do not combine this data with other data but only use it for statistical evaluation and to improve our website.

On what legal basis do we process your data?

We have a legitimate interest in ensuring that our website runs smoothly. It is also our legitimate interest to obtain an anonymized overview of accesses to our website. Data processing is therefore lawful under Art. 6 para. 1 lit. f) GDPR.

Contact FormYou can send us a message via the contact form on this website. How do we process your data? We store your message and the information from the form to process your inquiry, including follow-up questions. This includes the provided contact details. Without your consent, we do not disclose the data to other persons. How long do we store your data? We delete your data as soon as one of the following points occurs: Your inquiry has been resolved finally. You request us to delete the data. You withdraw your consent to storage. This does not apply if we are legally obligated to retain the data. On what legal basis do we process your data? If your inquiry is related to our contractual relationship or serves to implement pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b) GDPR. In all other cases, it is our legitimate interest to process inquiries directed at us effectively. The legal basis for data processing is thus Art. 6 para. 1 lit. f) GDPR. If you have consented to the storage of your data, Art. 6 para. 1 lit. a) GDPR is the legal basis. In this case, you can withdraw your consent at any time with effect for the future.
Inquiry via Email, Phone, or FaxYou can send us a message via email or fax or call us. How do we process your data? We store your message as well as your contact information or the transmitted phone number to process your inquiry, including follow-up questions. Without your consent, we do not disclose the data to other persons. How long do we store your data? We delete your data as soon as one of the following points occurs: Your inquiry has been resolved finally. You request us to delete the data. You withdraw your consent to storage. This does not apply if we are legally obligated to retain the data. On what legal basis do we process your data? If your inquiry is related to our contractual relationship or serves to implement pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b) GDPR. In all other cases, it is our legitimate interest to process inquiries directed at us effectively. The legal basis for data processing is thus Art. 6 para. 1 lit. f) GDPR. If you have consented to the storage of your data, Art. 6 para. 1 lit. a) GDPR is the legal basis. In this case, you can withdraw your consent at any time with effect for the future.
Analysis Tools and AdvertisingWe use the following tools to analyze the behavior of our website visitors and to show you advertisements.
Google Tag ManagerWhat is Google Tag Manager? Tag Management System for embedding tracking codes and conversion pixels from Google Ireland Ltd.Who processes your data? Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. Where can you find more information about data protection at Google Tag Manager?https://policies.google.com/privacy On what basis do we transfer your data to the USA? Based on the adequacy decision of the European Commission and the corresponding certification of the company. How do we process your data? We use Google Tag Manager. The tool helps us embed, manage, and deploy tracking codes and conversion pixels on our website. The Google Tag Manager itself does not create user profiles, place cookies on your device, and does not analyze your behavior as a user. However, it collects your IP address and transmits it to Google servers in the USA. On what legal basis do we process your data? We have a legitimate interest in a fast and uncomplicated integration and management of various tools on our website. The use of Google Tag Manager is therefore lawful under Art. 6 para. 1 lit. f) GDPR. If you have consented to the forwarding of your IP address, we process your data exclusively based on Art. 6 para. 1 lit. a) GDPR. You can withdraw your consent at any time with effect for the future.
Google AnalyticsWhat is Google Analytics? Tool for analyzing user behavior from Google Ireland Ltd.Who processes your data? Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. Has a contract for order processing been concluded with Google Analytics? Yes. Where can you find more information about data protection at Google Analytics?https://support.google.com/analytics/answer/6004245?hl=de On what basis do we transfer your data to the USA? Based on the adequacy decision of the European Commission and the corresponding certification of the company. How can you prevent data collection? Among other things, with a browser plugin: https://tools.google.com/dlpage/gaoptout?hl=de How do we process your data? We are always interested in optimizing our web offering for the visitors of our website and placing advertisements optimally. Google Analytics helps us with this, a tool that analyzes user behavior and thus provides us with the necessary data basis for adjustments. Through the tool, we receive information about the origin of our visitors, their page views, and their duration on the pages, as well as the operating system they use. Standard Processing To collect the data, Google Analytics uses cookies, device fingerprinting, or other technologies for user recognition. The data is transmitted to Google servers in the USA and compiled together with the also collected IP address in a profile that can be assigned to you or your device. You can prevent Google from processing your data by installing a browser plugin that Google provides: https://tools.google.com/dlpage/gaoptout?hl=de. IP Anonymization We have activated the function “IP Anonymization” within Google Analytics. This means for you that Google shortens your IP address (from the EU or EEA) before transmitting it to the USA. Only in exceptional cases does Google transmit the full IP address to servers in the USA and shortens it there. How long do we store your data? Data stored at the user and event level associated with cookies, user IDs (e.g., user IDs), or advertising IDs is deleted or anonymized by Google itself after 26 months (see https://support.google.com/analytics/answer/7667196?hl=de). On what legal basis do we process your data? As a website operator, we have a legitimate interest in analyzing user behavior to optimize our web offering and the advertisements placed there. Data processing is therefore lawful under Art. 6 para. 1 lit. f) GDPR. In the event that, for example, you consented to store cookies or otherwise consented to data processing by Google Analytics, only Art. 6 para. 1 lit. a) GDPR is the legal basis. You can withdraw your consent at any time with effect for the future.



Google Fonts (local hosting)We use fonts from the U.S. company Google on our website. We have installed the fonts locally so that there is no connection to Google's servers when you visit our website. For more information about Google Fonts, please visit https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.
Own Services / Others
Handling Applicant DataIf you would like to work for us, we are happy to receive your application. We treat all transmitted personal data as strictly confidential. This also applies to data that we collect later during the application process. How do we process your data? We store all data that we collect in the course of the application process and use it as far as necessary for the decision regarding the establishment of an employment relationship. This includes contact and communication data as well as application documents, e.g., notes we make during job interviews. We only pass on your data within our company to persons involved in processing your application. When your application is successful, we store the data necessary for the execution of the employment relationship in our data processing systems. How long do we store your data? If we cannot make you a job offer, you reject a job offer, or you withdraw your application, we reserve the right to retain your documents and other application data for up to 6 months after the conclusion of the application process. The reason is that we may need the data for evidentiary purposes in the event of a legal dispute. After this period, we will delete the data and destroy the documents. If a legal dispute is actually imminent or already underway, we will delete the data and documents once they are no longer needed for evidentiary purposes. The deletion of your data always requires that we are not legally obligated to retain them for a longer period. On what legal basis do we process your data? We process your applicant data based on § 26 BDSG-new (initiation of an employment relationship) and Art. 6 para. 1 lit. b) GDPR (general contract initiation). The same applies if your application is successful. If we cannot make you a job offer, you reject a job offer, or you withdraw your application, we have a legitimate interest in using your data for evidentiary purposes in a potential legal dispute. Data processing is therefore based on Art. 6 para. 1 lit. f) GDPR. If you have expressly consented to the storage of your data, we process your data based on Art. 6 para. 1 lit. a) GDPR. You can withdraw your consent at any time with effect for the future.
Further Services and Data ProcessingFramer Cookie Banner

Description and Purpose
We use the cookie banner provided by Framer on our website to obtain and manage consents for cookies and similar technologies in compliance with the GDPR. The cookie banner informs you about the use of cookies and tracking tools and allows you to accept or decline individual categories.

Collected Data
The cookie banner can process the following data:
• Your consent or rejection decision
• The time of the decision
• Technical information about your browser and device (possibly IP address in shortened form)

Legal Basis
The processing of your data via the cookie banner is based on our legal obligation to obtain consents (Art. 6 para. 1 lit. c GDPR) or in connection with your consent (Art. 6 para. 1 lit. a GDPR).

Order Processing
Framer acts as a data processor in accordance with Art. 28 GDPR. We have entered into a corresponding contract with Framer, if necessary, in which Framer commits to comply with the European data protection provisions.

Storage Duration
Your consent or rejection decision is usually stored for the duration necessary for the purpose of managing your cookie preferences. The exact retention period may depend on the default configuration of the Framer cookie banner.

Further Information
For more information about data processing by Framer and data protection, please refer to Framer's privacy policy.Contact Form (Framer)

Description and Purpose
We use the service Framer for our contact form. As soon as you complete and submit the contact form on our website, the data you enter (e.g., name, email address, message) will be transmitted to Framer and processed on their servers.

Legal Basis
The processing of your data occurs based on your consent (Art. 6 para. 1 lit. a GDPR) or to carry out (pre)contractual measures (Art. 6 para. 1 lit. b GDPR), depending on the context in which you use the form (e.g., request for a quote).

Storage Duration
We only store your data as long as is necessary for processing your inquiry or if we are legally obligated to retain it.

Disclosure to Third Parties and Order Processing
Framer acts as a data processor according to Art. 28 GDPR. We have concluded a corresponding data processing agreement (Data Processing Agreement) with Framer, ensuring that your data is processed exclusively in compliance with applicable data protection regulations.

More information on this can be found in Framer's privacy policy.